Privacy Policy

Controller

VistaForge ("we", "us", "the studio") is the controller responsible for the personal data described here. Our registered address is 2450 Market Street, Suite 310, San Francisco, CA 94114. You can reach our privacy contact using the details at the end of this document.

Scope

This policy applies to personal data we process through our website, during project enquiries, and in the course of delivering visual storytelling, chart and presentation services. It does not cover third-party sites we link to, which operate under their own policies.

Categories of Data

We collect contact details you provide, such as your name, email address, phone number and company. We also collect project information you share with us, including the reports, data files and presentations you ask us to work on, and technical data such as your IP address, browser type and the pages you view on our site.

Purposes

We use personal data to respond to enquiries, prepare proposals, deliver and improve our services, send service communications, maintain the security of our systems and meet our legal obligations. We do not use your project data to train public models or for advertising.

Legal Bases

We rely on your consent where you have given it, on the performance of a contract when we deliver work you have commissioned, on our legitimate interests in running and securing the studio, and on compliance with legal obligations where the law requires us to retain or disclose data.

Recipients

We share data with service providers who host our systems, process payments and help us analyse site usage, strictly under contract and only as needed. We may disclose data to authorities where the law requires it. We never sell personal data to third parties.

International Transfers

Some providers may process data outside your country. Where that happens, we rely on recognised safeguards such as standard contractual clauses to ensure your data receives an equivalent level of protection wherever it is handled.

Retention

We keep personal data only as long as needed for the purposes above. Enquiry records are kept for up to two years, project files for the duration of the engagement plus any period our contracts or tax obligations require, and analytics data for no longer than twenty-six months.

Security

We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and regular review of who can reach project data. No system is perfectly secure, but we work to reduce risk and respond quickly if an incident occurs.

Your Rights

Subject to local law, you may request access to your data, correction of inaccuracies, deletion, restriction of processing, portability, and you may object to processing based on our legitimate interests. Where processing relies on consent, you can withdraw it at any time without affecting prior processing.

Children

Our services are intended for businesses and professionals. We do not knowingly collect personal data from children under sixteen. If you believe a child has provided us data, contact us and we will delete it promptly.

Changes

We may update this policy to reflect changes in our practices or the law. We will revise the date above and, where changes are significant, provide a more prominent notice. Continued use of our services after an update means you accept the revised policy.

Common Questions

Do you sell my data?

No. We never sell personal data and do not share it for third-party advertising.

Can I ask for my project files back?

Yes. Contact us and we will return or delete your files subject to any contractual terms.

How do I withdraw consent?

Email our privacy contact and we will stop the relevant processing promptly.

Where is my data stored?

With vetted providers under contract, protected by recognised safeguards where transferred abroad.

Contact

For any privacy question or to exercise a right, call (415) 555-0192 or write to VistaForge, 2450 Market Street, Suite 310, San Francisco, CA 94114. We aim to respond within thirty days.