Terms of Service

Agreement

These terms form a binding agreement between you and VistaForge. Where a separate signed proposal or statement of work exists, that document governs the specific engagement and these terms apply to everything it does not address.

Definitions

"Services" means the visual storytelling, chart design, diagram and presentation work we provide. "Deliverables" means the files and materials we produce for you. "You" means the individual or organisation engaging the studio.

Eligibility

You must be at least eighteen years old and able to enter a binding contract. If you engage us on behalf of an organisation, you confirm you have authority to bind that organisation to these terms.

Scope of Services

We provide services as described in the applicable proposal. Work outside the agreed scope requires a change request, which may affect timing and fees. We will tell you before carrying out additional work that changes the price.

Client Responsibilities

You agree to provide accurate data, timely feedback and the rights to any materials you supply. Delays in providing information or approvals may extend timelines. You remain responsible for the accuracy of the underlying figures we visualise.

Fees and Payment

Fees are set out in the proposal. Unless stated otherwise, invoices are payable within thirty days. Late payments may incur interest at the rate permitted by law and may pause ongoing work until the account is current.

Intellectual Property

On full payment, ownership of the final deliverables transfers to you, except for our pre-existing templates, tools and know-how, which remain ours and are licensed to you for use within the deliverables. We may show anonymised work in our portfolio unless you ask us not to.

Acceptable Use

You agree not to misuse this site or our services, including attempting to disrupt them, access them without authorisation, or use deliverables to present data in a knowingly misleading way. We may suspend access for breaches of this clause.

Warranties and Disclaimers

We provide services with reasonable skill and care. Beyond that, the site and services are provided "as is" without further warranties. We do not guarantee any particular business outcome from the presentations we design.

Limitation of Liability

To the extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential losses, including lost profits or lost opportunities.

Termination

Either party may end an engagement with written notice as set out in the proposal. On termination you pay for work completed up to that point, and we hand over any paid-for deliverables in their current state.

Governing Law

These terms are governed by the laws of the State of California. Any dispute will be subject to the exclusive jurisdiction of the courts located in San Francisco, California, unless otherwise required by law.

Common Questions

Who owns the finished deck?

You do, once the invoice is paid, except for our reusable templates and tools.

Can you show my project in your portfolio?

Only anonymised, and never if you ask us not to.

What happens if I cancel mid-project?

You pay for completed work and receive the paid-for deliverables as they stand.

How are extra requests handled?

Through a change request, which we price and confirm with you before starting.

Contact

Questions about these terms can be directed to (415) 555-0192 or VistaForge, 2450 Market Street, Suite 310, San Francisco, CA 94114. We are happy to walk through anything that is unclear.